Privacy Policy

1. Who We Are

HALT Fire is a brand of Prime Safety US Inc., a fire safety technology company headquartered in Windermere, Florida. We develop and market PFAS-free fire suppression products for consumer, industrial, and professional markets under the HALT Fire brand, powered by GreenFire technology.

Company: Prime Safety US Inc.
Brand: HALT Fire
Address: 513 Main St, Windermere, FL 34786
Email: customerservice@haltfire.com
Website: haltfire.com

2. Information We Collect

We collect information you provide directly to us through our website contact and inquiry forms, including:

• First and last name
• Email address
• Phone number
• Company or organization name
• Job title or role
• City, state, and country
• Message content and inquiry type

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected via Google Analytics and does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and sales questions
• Provide product information, SDS documents, and technical support
• Process fire department, industrial, and contractor contact requests
• Send requested product documentation and brochures
• Improve our website content and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Formspree — processes contact form submissions on haltfire.com and delivers them to our team via email
• Google Analytics — collects anonymized website usage data to help us understand visitor behavior
• Shopify — powers our consumer storefront at get.haltfire.com. Purchases made on that platform are subject to Shopify's Privacy Policy and our separate store privacy terms
• Mailchimp — used to host and serve product images and team photos on our website. No personal data is transmitted through image CDN links

5. Consumer Store (get.haltfire.com)

Our consumer e-commerce store at get.haltfire.com operates on Shopify's platform. When you make a purchase, your payment and order information is processed by Shopify and its payment partners. We maintain a separate privacy policy for transactions made through the Shopify store. For questions about consumer store data, contact customerservice@haltfire.com.

6. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the website may not function properly as a result. We use:

• Analytics cookies — via Google Analytics, to understand how visitors use our site
• Functional cookies — to remember user preferences and session state

7. Data Retention

We retain contact form submissions and inquiry records for up to 3 years to support ongoing customer relationships and technical support needs. You may request deletion of your data at any time by contacting us at customerservice@haltfire.com.

8. Your Rights (GDPR and CCPA)

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability
• The right to opt out of sale of personal data (we do not sell personal data)
• California residents (CCPA): You have the right to know what personal information is collected, the right to delete personal information, and the right to non-discrimination for exercising your rights. To submit a verifiable consumer request, contact us at customerservice@haltfire.com
• EU/UK residents (GDPR): You have the right to lodge a complaint with your local supervisory authority if you believe your data has been processed unlawfully

To exercise any of these rights, please contact us at customerservice@haltfire.com. We will respond to verifiable requests within 30 days.

9. International Users

haltfire.com is operated from the United States. If you are accessing our website from outside the United States, including from the European Union, United Kingdom, UAE, or other regions with laws governing data collection and use, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using this website, you consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy. We implement appropriate safeguards to protect your personal data regardless of where it is processed, consistent with applicable data protection laws.

For users in the United Arab Emirates, we comply with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) to the extent applicable to our operations. UAE-based users have the right to access, correct, and request deletion of their personal data by contacting us directly.

10. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

11. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Form submissions are transmitted via SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Links to Other Websites

Our website may contain links to third-party websites, including gogreenfire.com, get.haltfire.com, and external regulatory or certification bodies. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or data requests related to this Privacy Policy, please contact: